Provider Relations

Interactive Voice Response (IVR) System

Our most basic tool, our IVR System, can verify eligibility in real time once a provider confirms their identity.  To use the IVR you will need

  • Our toll free IVR Number: 888-798-9818
  • Your office access code (refer to you welcome letter)
  • Your Office Zip Code
  • Patient DOB
  • Last 4 digits of Patients SSN or full Membership ID number

Future enhancements will include the ability to receive a fax confirmation from the IVR for each successful verification.  If you have questions regarding the IVR or if you need your provider access code, please call your normal toll free number or click here to email Provider Support.