About Us 
Corporate Facts
Organization
LIBERTY Dental Plan of California, Inc. is a Dental Benefit Corporation headquartered in Irvine, CA, licensed by the California Department of Managed Health Care.
LIBERTY Dental Plan is a privately held company with no affiliations with other health plans.
Dental benefits are LIBERTY Dental Plan’s only business. DHMO, Reduced Fee-for-Service Plans, PPO and traditional indemnity dental programs are provided to employer groups, individuals, associations, Labor Unions, Taft Hartley Trust Funds, municipalities and government sponsored programs (Medicaid).
Headquarters
3200 El Camino Real, Suite 290
Irvine, CA 92602
(888) 703-6999
Email
Industry Rankings
One of the nation’s fastest growing dental plans. LIBERTY Dental Plan relies on its robust and advanced infrastructure which includes one of the most comprehensive Quality Management and Improvement Programs in the nation.
Points of Distinction
LIBERTY Dental Plan provides a very unique combination of accountability (service), availability (management involvement) and competitive pricing (affordability).
Measurement
Standards YTD Totals
Member Experience
Service Levels (% answered within 30 sec)
ASA (average speed of answer)
Call Abandonment Rate
Quality Monitoring
Member Satisfaction
First Call Resolution
ID Card Turnaround
97%
11 seconds
<3%
97%
92%
99%
5 days
85%
12 seconds
5%
95%
90%
90%
5 days
Provider Experience
% of Claims processed within 30 days
Claims Administrative Accuracy
Claims Financial Accuracy
ASA (average speed of answer)
Call Abandonment Rate
Quality Monitoring
99%
99%
99%
11 seconds
1%
97%
90%
98%
96%
12 seconds
2%
95%
