Frequently Asked Questions
LIBERTY Dental Plan DHMO prepaid dental plans are provided to California Residence and their dependence up to but not including the age of 18 years old and full time students up to the age of 23. Full time student status must provide evidence of 12 credits or more.
We are committed to competitive and quality dental benefits and services – and we are passionate in our insistence on offering exceptional service. When it comes to innovative and affordable dental benefits – and the utmost in member satisfaction – people know LIBERTY Dental Plan is a name you can trust.
Who do I call to learn more about the Liberty Dental Plan benefits?
Most of the questions you may have are listed below. After reviewing the FAQ’s You can call us anytime Monday – Friday between the hours of 8AM and 5:30 PM PST. (888) 273-2719 and ask for an Online Representative. Extension# 258 or 134.
Is this an HMO or a PPO?
Liberty Dental Plan only provides HMO plans to Individual and Families that reside in the state of California. Any of our PPO plans are for Groups and can only be provided through your employer.
Can I purchase a plan for a child under the age of 18?
Yes. After you purchase a plan for a child under the age of 18, you will be emailed a Form. You, as the Parent or Guardian, will be required to sign the form and fax it back to us at (949) 387-3909. Download the form here.
Can I add my parents or brothers and sisters to my plan?
No. You can only add your spouse (Domestic Partner) and children under the age of 18 or full time students 18 to 23 years old with faxed proof of full time student status.
Do I have to choose a network general dentist?
Yes. In order to take advantage of the cost savings of a DHMO, you must select a dentist and use him or her for your dental care. If you require specialty care, your network general dentist will refer you to a network specialist.
What if my dentist is not on your list?
That means your dentist does not participate in the LIBERTY Dental Plan network. You should select a doctor from the list of participating dentists. Services provided by a non-network dentist without LIBERTY Dental Plan’s prior approval (except emergencies) are not covered under your plan.
Participating dentists must meet standards to become a part of the network.
How do I find participating dentists?
Search for participating dentists by visiting the online directory here.
Can my current dentist be added to your network?
If your current dentist accepts HMO’s and meets our credentialing standards and is interested in becoming a participating provider, he or she can call 1.888.703-6999 to get more information on joining the network.
Is there a maximum usage of the plan?
No. Liberty Dental Plan does NOT have a maximum amount of coverage. Unlike many Dental Insurance Plans, Liberty Dental Plan will continue to provide coverage for the entire year, no matter how much you have used your Plan. Please see Limitations & Exclusions for more details.
When does my plan become effective?
Upon enrollment into an Individual/Family Plan online, your plan will be activated within 2 business days upon verification of credit card approval. If you are enrolling any dependents over the age of 17 years that require proof of full time student status, we will activate the dependent upon receipt of Faxed documents.
How do I receive care?
You must select a Primary Care Dentist when enrolling in the CA50 Plan. (See note below for Plans CA80 and CA90 enrollees.) This dentist will be responsible for providing the dental care needs for you and your family, including referring you to a specialist should it be necessary. You may select any LIBERTY Dental Plan contracted provider accepting your Plan. However, you may want to consider a choice convenient to your residence or work. You and your entire family must use the same dentist.
If you wish to change to another LIBERTY Dental Plan contracted provider, simply contact our Member Services Department (888-703-6999) by the 20th day of any month and the change will be effective the first day of the following month.
All services and benefits under our Plans are covered only if provided by a contracted LIBERTY Dental Plan participating Primary Care Dentist or if referred to a Dental Specialist by LIBERTY Dental Plan. The only time you may receive care outside of the network is for true emergency dental services necessary when you are out-of-the area or cannot contact your Primary Care Dentist or LIBERTY Dental Plan. LIBERTY Dental Plan will reimburse you for true emergency dental treatment expenses up to a maximum of $75.00 per year, less applicable co-payments.
Please NOTE: Those enrolling in Plan CA 80 and CA 90 do not need to select a Primary Care Dentist at the point of enrollment. To access care with CA80 and CA90 Plans, simply contact a LIBERTY Dental Plan provider who is contracted to provide services under your selected Plan for an appointment.
Are there waiting periods to be met?
No. Once your plan becomes effective, simply make an appointment with your selected provider. All covered procedures are covered from the time of activation of your plan.
How do I make an appointment?
If you submit your enrollment application and applicable premium payment for the CA 80 or CA 90 plan, you will receive an email notifying you of your plan’s activation within 2 business days. Upon receipt of your notice of Activation, you may make an appointment with any Liberty Dental Plan Network Provider immediately. You do not need to notify us of your choice of Network Provider.
If you submit your enrollment application and applicable premium payment for the CA 50 plan, prior to the 20th day of any month, you are eligible to receive care on the first of the following month. Eligibility for applications and payment received the CA 50 Plan after the 20th day of the month will be effective the first of the month following the next month. For example: application and payment received on January 19th, eligibility will begin on February 1. However, if the application and payment is received on January 21st, eligibility will begin on March 1st.
Once you are eligible under the Plan, you may call your selected dentist to schedule an appointment. Be sure to identify yourself as a member of LIBERTY Dental Plan when you call. We also suggest you keep your Evidence of Coverage and Schedule of Benefits handy when you go for your appointment. This way you can determine your benefits and applicable co-payments when receiving your treatment plan from your dentist.
Are my cleanings covered?
Yes. LIBERTY Dental covers routine cleaning (prophylaxis) at your selected dental office once every 6 months. Some members may require more than a "routine" cleaning due to more involved dental needs. When more frequent cleaning or extensive treatment, such as root planning or scaling is required, your dentist may charge you additional co-payments.
What treatment does my plan cover?
LIBERTY Dental Plan covers the least expensive most commonly used and accepted American Dental Association treatments. Plan members may elect a more expensive treatment, but will be responsible for the cost difference.
What if I have pre-existing conditions?
Typically, pre-existing conditions are not excluded on pre-paid dental plans.
How will I know what my co-payment will be?
Refer to your Benefit Schedule. The copayment schedule is listed by procedure code. If you have any question, ask your dentist before you receive services and/or call the LIBERTY Dental Member Services Department at 888-703-6999.
Who do I call if I have a question?
Should you have a question or inquiry, contact our Member Services Department. Our Member Service Representatives will be glad to assist you with any questions or concerns. Our toll-free number for Members is (888) 273-2719 and operates between the hours of 8:00 am to 5:00 pm (PST) Monday through Friday.
What if I have a question about my dental plan?
LIBERTY Dental Plan provides toll-free telephone access to our Members. Just call our Member Services Department toll-free at 888-273-2719. You can also write an e-mail to us by clicking here.
The hearing and speech impaired may use the California Relay Service's toll-free telephone #2929 (TYTY) or 1-888-877-5378 (TTY) to contact the department.