LIBERTY Dental Plan is a privately held corporation and uniquely positioned in the dental plan administrators space. .LIBERTY prides itself on being government program oriented and experienced.  LIBERTY’s culture is member service driven by experience and technology.  We strive to balance the beneficiary’s need for quality, accessible dental services and the market place’s demand to remain price competitive.

Since its inception, LIBERTY has felt that there is a disconnect between members’ overall health and their oral health. With this in mind, LIBERTY Dental has been at the forefront of developing and implementing oral health disease management programs. 

Our mission is and has always been to be more than just a claims clearinghouse. LIBERTY uses its technology to develop innovative programs centered on appropriately increasing utilization and improving the overall oral health status of its members. In California, LIBERTY’s statewide average access scores are above of 50% for 2006 utilizing the same measurements as Connecticut.

While LIBERTY’s core administrative services are based in the highly competitive and regulated California marketplace, LIBERTY is in the process of expanding its operations both regionally and nationally.  In Connecticut, with its regional headquarters in North Haven, LIBERTY is developing a statewide network of dental providers qualified to serve the Medicaid population. 

• LIBERTY was founded and is directed by dentists. 
• LIBERTY prides itself on delivering quality customer service resulting in 90% first call resolution (see graph below) which is attributed to experienced customer service reps with prior dental office backgrounds (i.e., dental assistants).
• LIBERTY relies upon its technology driven infrastructure; a single source database, that allows real time access for the State officials to monitor performance and provide oversight.
• LIBERTY has had a local presence in Connecticut for the past year; local office in North Haven, developing a Medicaid dental network through local dental experts. LIBERTY’s local and corporate management team meets regularly with CT dental community representatives to identify and resolve issues.
• LIBERTY enables dentists to submit pre-authorizations and claims online for instant auto-adjudication and prompt payment.
• LIBERTY’s Management Information System (MIS) allows dentists to a real time access for benefit and eligibility information; online and IVR (Automated phone response) 24 hours a day.
• LIBERTY’S member advocates are assigned beneficiaries at enrollment and monitor their utilization to ensure members receive the appropriate care within a predetermined time-frame.  Member Advocates, when necessary, arrange appointments and transportation to dental offices as well as follow-up care when called for they work with dental offices and members to ensure appointments are kept, thereby minimizing the number of missed appointments.
• LIBERTY’S credentialing process is designed to ensure that we meet all state, federal and NCQA requirements in a manner that is the least burdensome as possible. This includes a sixty (60) day maximum turnaround time for credentialing approvals,  utilizing standard credentialing forms,  when possible accepting credentialing material electronically and when necessary assigning staff to work with an office to assist in completing all credentialing materials.
• LIBERTY’S Utilization Management program allows dental office online access to determine real time eligibility, submit claims, submit authorization requests electronically and receive prior authorizations on selected procedures the same day.  These and other features save office administrative time while guarding against possible fraud and ensuring that members are receiving appropriate treatments.
• LIBERTY’S Disease management programs work to integrate members overall and oral health. These include notification of members’ PCP whenever major oral health procedures are performed, integrating oral health into pre-natal care programs to help reduce the incidence of low birth weight preterm babies and helping to educate non oral health providers on the importance of good oral health.