Frequently Asked Questions

When does my plan become effective?

Upon enrollment into an Individual/Family Plan online, your plan will be activated within 2 business days upon verification of credit card approval.

How do I receive care?

You must select a Primary Care Dentist when enrolling in the Plan. (See note below for Plans CA80, CA90, CA1000 enrollees.) This dentist will be responsible for providing the dental care needs for you and your family, including referring you to a specialist should it be necessary. You may select any LIBERTY Dental Plan contracted provider accepting your Plan. However, you may want to consider a choice convenient to your residence or work. You and your entire family must use the same dentist.

If you wish to change to another LIBERTY Dental Plan contracted provider, simply contact our Member Services Department (888-703-6999) by the 20th day of any month and the change will be effective the first day of the following month.

All services and benefits under our Plans are covered only if provided by a contracted LIBERTY Dental Plan participating Primary Care Dentist or if referred to a Dental Specialist by LIBERTY Dental Plan. The only time you may receive care outside of the network is for true emergency dental services necessary when you are out-of-the area or cannot contact your Primary Care Dentist or LIBERTY Dental Plan. LIBERTY Dental Plan will reimburse you for true emergency dental treatment expenses up to a maximum of $75.00 per year, less applicable co-payments.

NOTE: Those enrolling in Plan CA80, CA90, CA 1000 do not select a Primary Care Dentist at the point of enrollment. To access care under one of these Plans, simply contact a LIBERTY Dental Plan provider who is contracted to provide services under your selected Plan for an appointment.

Are there waiting periods to be met?

No. Once your plan becomes effective, simply make an appointment with your selected provider.

How do I make an appointment?

If you submit your enrollment application and applicable premium payment prior to the 20th day of any month, you are eligible to receive care on the first of the following month. Eligibility for applications and payment received after the 20th day of the month will be effective the first of the month following the next month. For example: application and payment received on January 19th, eligibility will begin on February 1. However, if the application and payment is received on January 21st, eligibility will begin on March 1st.

Once you are eligible under the Plan, you may call your selected dentist to schedule an appointment. Be sure to identify yourself as a member of LIBERTY Dental Plan when you call. We also suggest you keep your Evidence of Coverage and Schedule of Benefits handy when you go for your appointment. This way you can determine your benefits and applicable co-payments when receiving your treatment plan from your dentist.

Are my cleanings covered?

Yes. LIBERTY Dental covers routine cleaning(prophylaxis) at your selected dental office once every 6 months. Some members may require more than a "routine" cleaning due to more involved dental needs. When more frequent cleaning or extensive treatment, such as root planning or scaling is required, your dentist may charge you additional co-payments.

What treatment does my plan cover?

LIBERTY Dental Plan covers the least expensive most commonly used and accepted American Dental Association treatments. Plan members may elect a more expensive treatment, but will be responsible for the cost difference.

What if I have a pre-existing

condition?
Typically, pre-existing conditions are not excluded on pre-paid dental plans.

How will I know what my co-payment will be?

Refer to your Benefit Schedule. The copayment schedule is listed by procedure code. If you have any question, ask your dentist before you receive services and/or call the LIBERTY Dental Member Services Department at 888-703-6999.

Who do I call if I have a question?

Should you have a question or inquiry, contact our Member Services Department. Our Member Service Representatives will be glad to assist you. information or resolve your inquiry. Our toll-free number (888) 703-6999 and operates between the hours of 8:00 am to 5:00 pm (PST) Monday through Friday.

What if I have a question about my dental plan?

LIBERTY Dental Plan provides toll-free telephone access to our subscribers. Just call our Member Services Department toll-free at 888-703-6999. You can also write an e-mail to us by clicking here.

The hearing and speech impaired may use the California Relay Service's toll-free telephone #2929 (TYTY) or 1-888-877-5378 (TTY) to contact the department.