About Us 
Corporate Facts
Organization
LIBERTY Dental Plan of, New York Metro is a Dental Benefit Management company headquartered New York, New York.
LIBERTY Dental Plan is a privately held company with no affiliations with other health plans.
Dental benefits are LIBERTY Dental Plan’s only business. Government sponsored programs (Medicaid, Medicare and SCHIP), and the ability to deliver self funded contracts to large national employer groups located in the New York Metropolitan area. Liberty Dental is committed to delivering quality dental care and cost savings to our customers and their members.
Headquarters
3200 El Camino Real, Suite 290
Irvine, CA 92602
(917) 402-0599
Email
Industry Rankings
One of the nation's fastest growing dental plans. LIBERTY Dental Plan relies on its robust and advanced infrastructure which includes one of the most comprehensive Quality Management and Improvement Programs in the nation.
Points of Distinction
LIBERTY Dental Plan provides a very unique combination of accountability (service), availability (management involvement) and competitive pricing (affordability).
Measurement
Standards YTD Totals
Member Experience
Service Levels (% answered within 30 sec)
ASA (average speed of answer)
Call Abandonment Rate
Quality Monitoring
Member Satisfaction
First Call Resolution
ID Card Turnaround
97%
11 seconds
<3%
97%
92%
99%
5 days
85%
12 seconds
5%
95%
90%
90%
5 days
Provider Experience
% of Claims processed within 30 days
Claims Administrative Accuracy
Claims Financial Accuracy
ASA (average speed of answer)
Call Abandonment Rate
Quality Monitoring
99%
99%
99%
11 seconds
1%
97%
90%
98%
96%
12 seconds
2%
95%
