Careers

Member Services Representative - Irvine, CA; Las Vegas, NV; Tampa, FL

01/22/2016

Summary

Member Services Representatives (MSRs) are expected to provide excellent customer service to all incoming callers and will answer inquiries related to; dental benefits, eligibility, provider information, claims, grievance and appeals, fulfillment requests and other miscellaneous inquiries. MSRs must observe all local, state and federal guidelines and regulations.

**This is a Union position in Irvine, CA**

Dental Director/Dental Consultant - Nevada

01/22/2016

LIBERTY Dental Plan is committed to being the industry leader in providing quality, innovative and affordable dental benefits.  Due to continued growth, we have career opportunities available in a variety of states and roles.

LIBERTY strives to provide the best customer service for not only our external customers, but our employees who contribute to our success. LIBERTY puts people at the center of everything we do. We offer an environment where you can be challenged, pursue goals, develop and cultivate new skills.

 As a LIBERTY employee, some highlights of our benefits include:

•100% employer paid medical, dental, vision and long term disability benefits for employee coverage.

• 401(k) Plan with employer match at dollar for dollar on the first 3% and 50% on the next 2%.

• We offer personal and professional development training in areas important to our employees.  A few examples include MS-Office Suite, Interpersonal Skills, Leadership Development, and much, much more.

Summary

This position will be primarily responsible for the adjudication of dental claims and prospective requests for dental services (referrals and pre-authorizations) in the Nevada area.  Additionally, this person will participate in other clinical review activities; participate in Quality Management and Improvement activities such as clinical review of Nevada, grievances, and meeting with prospective and existing Nevada clients, as needed.  The position will be part time or full time, depending on need.  The Nevada Dental Director/Dental Consultant will participate actively in the Utilization Management and Utilization Review Programs.  LIBERTY Dental Plan administers commercial, Medicare Advantage and Medicaid programs.

The Dental Director/Dental Consultant will report to the Chief Dental Officer and will collaborate with other corporate Dental Directors to assist in the development of clinical guidelines and Qualify Management and Improvement processes to ensure process improvement and consistency in all clinical activities across the enterprise, while appropriately representing any unique Nevada requirements. 

The Nevada Dental Director/Dental Consultant will be an active participant on the: National Peer Review, Utilization Management, Credentialing and Quality Management & Quality Improvement Committees, as needed.

Dental Director/Dental Consultant - Florida

01/22/2016

LIBERTY Dental Plan is committed to being the industry leader in providing quality, innovative and affordable dental benefits.  Due to continued growth, we have career opportunities available in a variety of states and roles.

 LIBERTY strives to provide the best customer service for not only our external customers, but our employees who contribute to our success. LIBERTY puts people at the center of everything we do. We offer an environment where you can be challenged, pursue goals, develop and cultivate new skills.

 

As a LIBERTY employee, some highlights of our benefits include:

•100% employer paid medical, dental, vision and long term disability benefits for employee coverage.

• 401(k) Plan with employer match at dollar for dollar on the first 3% and 50% on the next 2%.

• We offer personal and professional development training in areas important to our employees.  A few examples include MS-Office Suite, Interpersonal Skills, Leadership Development, and much, much more.

 

Summary

This position will be primarily responsible for the adjudication of dental claims and prospective requests for dental services (referrals and pre-authorizations) in the Florida area.  Additionally, this person will participate in other clinical review activities; participate in Quality Management and Improvement activities such as clinical review of Florida, grievances, and meeting with prospective and existing Florida clients, as needed.  The position will be part time or full time, depending on need.  The Florida Dental Director/Dental Consultant will participate actively in the Utilization Management and Utilization Review Programs.  LIBERTY Dental Plan administers commercial, Medicare Advantage and Medicaid programs.

The Dental Director/Dental Consultant will report to the Chief Dental Officer and will collaborate with other corporate Dental Directors to assist in the development of clinical guidelines and Qualify Management and Improvement processes to ensure process improvement and consistency in all clinical activities across the enterprise, while appropriately representing any unique Florida requirements. 

The Florida Dental Director/Dental Consultant will be an active participant on the: National Peer Review, Utilization Management, Credentialing and Quality Management & Quality Improvement Committees, as needed.

Professional Services Coordinator

12/10/2015

LIBERTY Dental Plan is committed to being the industry leader in providing quality, innovative and affordable dental benefits.  Due to continued growth, we have career opportunities available in a variety of states and roles.

LIBERTY strives to provide the best customer service for not only our external customers, but our employees who contribute to our success. LIBERTY puts people at the center of everything we do. We offer an environment where you can be challenged, pursue goals, develop and cultivate new skills. 

As a LIBERTY employee, some highlights of our benefits include:

•100% employer paid medical, dental, vision and long term disability benefits for employee coverage.

• 401(k) Plan with employer match at dollar for dollar on the first 3% and 50% on the next 2%.

• We offer personal and professional development training in areas important to our employees.  A few examples include MS-Office Suite, Interpersonal Skills, Leadership Development, and much, much more.

Summary

This position is responsible for processing of provider contracts, maintenance of provider database and providing support to the Supervisor of Administrative Services as well as Professional Relations management team.   

Supervisor, Member Services Tampa FL

01/22/2016

LIBERTY Dental Plan is committed to being the industry leader in providing quality, innovative and affordable dental benefits.  Due to continued growth, we have career opportunities available in a variety of states and roles.

LIBERTY strives to provide the best customer service for not only our external customers, but our employees who contribute to our success. LIBERTY puts people at the center of everything we do. We offer an environment where you can be challenged, pursue goals, develop and cultivate new skills.

As a LIBERTY employee, some highlights of our benefits include:

•100% employer paid medical, dental, vision and long term disability benefits for employee coverage.

• 401(k) Plan with employer match at dollar for dollar on the first 3% and 50% on the next 2%.

• We offer personal and professional development training in areas important to our employees.  A few examples include MS-Office Suite, Interpersonal Skills, Leadership Development, and much, much more.

 

Summary

This position is responsible for supervising all call center activities and ensuring that performance goals and objectives are met or exceeded.  Supervisors must be able to meet the high demands of the position, including but not limited to; mentoring staff, building morale, administering progressive discipline, managing call center performance and making adjustments when appropriate, handling escalated inquiries, monitoring quality, coordinating with other departments for timely resolution of escalated cases, reviewing and analyzing call center/agent reports, meeting project deadlines, remaining available to staff, ensuring that staff is aware of all pertinent information that affects their ability to provide superior customer service, coping with a constantly changing work environment, etc.