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leadership
 

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Lisa Rufo

Assistant Vice President, Provider Relations CA

Lisa, the Assistant Vice President of Provider Relations for LIBERTY Dental Plan of California supports the organization with over 22 years of operational leadership experience in the dental benefits industry. In her current role she is responsible for provider recruitment and retention, network development and ensuring accessibility for our members.


Prior to her current position, Lisa was responsible for leadership for the California operations on another national dental benefit plan. In charge of day-to-day operations, Lisa had oversight of claims, enrollment and eligibility, provider data, training and development, and data integrity for the dental plan. Additionally, she was involved in leading quality improvement initiatives coordinating these activities through multiple departments. As part of the core leadership team she worked with the Compliance and Quality Management Departments, and the Dental Director to ensure regulatory compliance with Grievances and Appeals and Provider Dispute Resolutions.


Responsible for provider engagement, Lisa has collaborated with diverse groups of stakeholders in the Sacramento and Los Angeles communities, including providers. These relationships fostered over the years, coupled with the intricate knowledge of the benefits industry and the respect of her peers, resulted in her nomination to serve on the California State Medi-Cal Dental Advisory Committee.