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Interactive Voice Response (IVR) System

Our most basic tool, our IVR System, can verify eligibility in real time once a provider confirms their identity.  To use the IVR you will need

  • Our toll free IVR Number: 800-268-9012
  • Your office access code (refer to you welcome letter)
  • Your Office Zip Code
  • Patient DOB
  • Five consecutive digits of the Member ID number

A fax confirmation can be sent for eligibility, summary of benefits and the member’s utilization summary.

If you have questions regarding the IVR or if you need your provider access code, please call your normal toll free number or email Provider Support for assistance.