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Tier III out-of-network providers are paid an amount based on the applicable percentages of the
regional usual and customary fees. The Plan's payment to an out-of-network provider may not
fully compensate the provider for the services provided to the Member. The Member is
responsible for the difference between the amount paid by the Plan to an out-of-network provider
and the out-of-network provider's charge.
When you receive services from an Out-of-Network provider, you may be asked to pay 100% of
the charges at the time of service. You must submit a claim form with the supporting
documentation to LIBERTY when requesting reimbursement. When obtaining care from a Tier I
EPO Plan Provider or a Tier II PPO Provider, the Plan Provider will submit the claim form on your
behalf. LIBERTY accepts standard American Dental Association claim forms which most
providers have in their office. Claims forms are also available from LIBERTY.
All claims shall be approved or denied within thirty (30) days after receipt by the Plan, unless
additional information is requested. If the claim is approved, the claim will be paid within thirty
(30) days after it is approved. If the Plan requires additional information, the Member shall be
notified within twenty (20) days after the Plan actually receives the claim. The claim will be paid
or denied within thirty (30) days of the Plan's receipt of all of the additional information it
requested.
All claims must be submitted to LIBERTY within sixty (60) days from the date expenses were
incurred, unless it shall be shown not to have been reasonably possible to give notice within the
time limit, and that notice was furnished as soon as was reasonably possible. If Member
authorizes payment directly to the Provider, a check will be mailed to that Provider. A check will
be mailed to the Member directly if payment directly to the Provider is not authorized. Member
will receive an explanation of how the payment was determined.
No payments shall be made under this EOC with respect to any claim, including additions or
corrections to a claim which has already been submitted, that is not received by LIBERTY within
twelve (12) months after the date Covered Services were provided.
Denials of claims can be submitted to the Plan's Grievance procedures described in this EOC.
4.3 EMERGENCY SERVICES
In the event of an emergency outside the service area of the Plan, the Member should contact
LIBERTY at (888) 401-1128. The Plan will direct you to an available Tier I EPO Plan Provider if
possible. Should no Tier I EPO Plan Provider be available in a fifty (50) mile radius you can seek
treatment from any licensed dentist. In such an event, the Plan will reimburse you for the cost of
qualified emergency services received from a non-EPO Plan Provider up to a maximum of
seventy-five dollars ($75), less any applicable member co-payments based on the Tier I EPO In-
Network Benefits. Any non-qualified emergency services will be considered under either the Tier
II PPO Benefits if a PPO Plan Provider is used or the Tier III Out-of-Network Benefits if the
Provider is not a PPO Plan Provider.
The Plan provides coverage for emergency dental services only if the services are required to
alleviate severe pain or bleeding or if an enrollee reasonably believes that the condition, if not
diagnosed or treated, may lead to disability, dysfunction or death.
Qualified emergency dental service and care include a dental screening, examination, evaluation
by a dentist or dental specialist to determine if an emergency dental condition exists, and to
provide care that would be acknowledged as within professionally recognized standards of care
an in order to alleviate any emergency symptoms in a dental office.