REQUESTING A FAIR HEARING
• If you disagree with LIBERTY’s denial, reduction, suspension, or termination of service, you may request
a Fair Hearing. A Fair Hearing allows you and LIBERTY to give information about your situation to a Hearing
Officer. The Hearing Officer is a neutral party who makes a decision on your appeal. There is no charge for a Fair
Hearing.
• Medicaid must receive your request within 120 calendar days from the Notice Date.
• You may represent yourself or have the help of another adult. The adult can be a friend, family member, or
lawyer. Medicaid has provided the names of some agencies that may be able to help you. (See below).
• The request for a Fair Hearing must include: (1) your name, address, telephone number, (2) Medicaid
number; and (3) if someone is helping you, the name, telephone number and address of the adult who will help
you (the "authorized representative"). You must sign the request unless you are unable to do so because of your
disability. You may use the enclosed form to request a Fair Hearing.
• If you want your services to stay the same during Fair Hearing process, you must: 1) ask for a hearing
not more than 10 calendar days after the Date of Action (shown on the Notice of Decision); and 2) you
must ask that your services stay the same. (During the Fair Hearing process, your services will be continued)
You may use the enclosed form to do this.
• LIBERTY may ask you to pay back the cost of the continued services if you lose your appeal.
• After you have requested a Fair Hearing, Medicaid will contact you within 10 days to arrange a Hearing
Preparation Meeting (HPM). The meeting will be by telephone. The goal of this meeting is to try to resolve
your appeal. LIBERTY will explain its decision and give you the chance to provide more information. If you
and LIBERTY cannot agree, you may go to a Fair Hearing. A Hearing Preparation Meeting (HPM) is
optional. You do not have to take part in a HPM. You can let Medicaid know you want to go directly to a Fair
Hearing and have a Hearing Officer decide your appeal.
To find out more about Medicaid appeals, you may go to the Nevada Department of Health and Human Services, Division
of Health Care Financing and Policy's Medicaid Service Manual Chapter 3100 — Hearings at: https://dhcfp.nv.gov
If you cannot afford legal counsel, one of the Legal Services programs listed below may be able to help.
Nevada Legal Services, Inc. (Reno) (Washoe County): (775) 284-3491
Nevada Legal Services, Inc. (Las Vegas) Clark, Lincoln, Nye, and Esmeralda Counties:
(702) 386-0404 or (866) 432-0404 TDD: (702) 386-1059
Nevada Legal Services, Inc. (Elko) Elko County: (775) 753-5880
Nevada Legal Services, Inc (Carson City) Carson City and remaining counties: (775) 883-0404 or (800) 323-8666
Senior Law Project (Las Vegas) Clark County residents age 60 and older: (702) 229-6596 TDD: (702) 386-9108
Washoe County Senior Law Project Washoe County residents age 60 and older: (775) 328-2592
Nevada Disability Advocacy and Law Center (South) Disabled Persons and Families with Disabled Persons:
(702) 257-8150 or (888) 349-3843, TTY: (702) 257-8160
Nevada Disability Advocacy and Law Center (North): (775) 333-7878 or (800) 992-5715 or TTY: (775) 788-7824