Providers
Please notify LIBERTY Dental Plan immediately if you anticipate or experience any disruption to your practice related to COVID-19. If your office temporarily closes during regular business hours, please ensure that patients are connected to a staff member so that their concerns are triaged appropriately. Additionally, please ensure that your after-hour phone messaging advises patients when you expect to reopen and how they can access emergency care.
We continue to monitor the coronavirus and its impact on our network dental practices and members’ ability to access care. We have taken steps to protect our staff including pausing office visits, but are committed to providing you with necessary support during this time. Our Provider Relations, Call Center, Claims, and Utilization Management Departments remain operational.
o The coronavirus and COVID-19; o Personal protective equipment; o Communicating with patients; o Maintaining your practice’s physical environment; and, o Communicating with staff.