2017
HITRUST Certified

LIBERTY received HITRUST CSF v8.1 certified status for its Health Solutions Plus core application and supporting systems as of 11/20/17

2018
HEDIS NCQA Certified

LIBERTY Dental Plan was presented with a

2018 NCQA-Certified HEDIS^® Compliance Audit™

by AttestHealth Care Advisors, LLC, an NCQA certified audit group.

NCQA has reviewed and accredited LIBERTY’s Credentialing and Utilization Management functions only. For complete details on the scope of this review, visit www.ncqa.org.

LIBERTY is a privately held dental benefits corporation established in 2001. LIBERTY’s CEO, Tom Choate, leads an Executive Management Team of dentists and health industry professionals with approximately 300 years of combined servicing and implementation experience. LIBERTY currently administers dental benefits to approximately 6.5 million members across the USA. LIBERTY has developed and maintains a national, proprietary contracted provider network, comprised of qualified general and specialty dentists as well as hospitals, dental schools, FQHCs and community based clinics.

LIBERTY has built a solid reputation by meeting and exceeding our clients, providers and members expectations allowing us to maintain customer loyalty with over 90% client retention. We approach each client relationship with a focus on offering customized solutions utilizing our certified information and communication technology to meet our client’s specific needs. We have successfully developed and implemented a myriad of innovative solutions including value-based provider compensation, value-added benefit programs and community outreach programs, designed to improve the quality and efficiency of the provision of oral health care in all of our markets.

Major Capabilities

DHMO, EPO, PPO and Self-Funded (ASO)
Government Sponsored Programs:
- Medicare
- Medicaid
- CHIP
- IDD
- SNP
- Commercial
- Individual
- Marketplace and Exchange Plans
- Labor Union/Taft-Hartley Trust Funds

Why We’re Different

Extensive, comprehensive nationwide networks of highly qualified, independent contracted dental professionals
Network development and management
Utilization management services
HITRUST Certified for Cyber Security
Real-time access to on-line eligibility
Rapid turn-around time on claim payments
Technology driven resources and services to reduce the administrative burdens for members, providers and our client partners, with:
- Single source database
- Workflow management
- CRM & call tracking
- Robust reporting
- 24/7 access to our secure web portal gives real-time access to information and tools

LIBERTY’s concierge style customer service gives our members peace of mind through:

Live, highly-qualified multi-lingual Member Service Representatives answer every phone call
24-HR access to emergency dental care coordinated by a Dental Director
Compassionately communicate with our members in 150 available languages through a translation service
Member assistance in selecting a pre-screened dentist
Complete case management to ensure members receive appropriate care

Technology driven tools and resources for members:

LIBERTY Dental Mobile app gives members quick and easy access to electronic ID cards, searching for a network dentist, benefit & co-pay information, and more
Access to our extensive library of oral health and wellness PDF downloads for adults, parents, kids and teens to better understand and practice good oral health for life

Major Capabilities

DHMO, EPO, PPO and Self-Funded (ASO)
Government Sponsored Programs:
- Medicare
- Medicaid
- CHIP
- IDD
- SNP
- Commercial
- Individual
- Marketplace and Exchange Plans
- Labor Union/Taft-Hartley Trust Funds

Why We’re Different

Extensive, comprehensive nationwide networks of highly qualified, independent contracted dental professionals
Network development and management
Utilization management services
HITRUST Certified for Cyber Security
Real-time access to on-line eligibility
Rapid turn-around time on claim payments
Technology driven resources and services to reduce the administrative burdens for members, providers and our client partners, with:
- Single source database
- Workflow management
- CRM & call tracking
- Robust reporting
- 24/7 access to our secure web portal gives real-time access to information and tools

LIBERTY’s concierge style customer service gives our members peace of mind through:

Live, highly-qualified multi-lingual Member Service Representatives answer every phone call
24-HR access to emergency dental care coordinated by a Dental Director
Compassionately communicate with our members in 150 available languages through a translation service
Member assistance in selecting a pre-screened dentist
Complete case management to ensure members receive appropriate care

Technology driven tools and resources for members:

LIBERTY Dental Mobile app gives members quick and easy access to electronic ID cards, searching for a network dentist, benefit & co-pay information, and more
Access to our extensive library of oral health and wellness PDF downloads for adults, parents, kids and teens to better understand and practice good oral health for life